•  +66-982685648
  •  +66-819755346
Friday, September 22, 2017 - 07:42

Terms and Conditions

Please read our terms and conditions carefully:

Terms and Conditions:

  • At First Class Bangkok, we offer our airport transfer and other services through our contractors. In certain cases where it suits their schedule, we may provide a free upgrade or a higher vehicle specification. In order to ensure that you receive the right specifications, please tell us in advance about any changes to luggage and passenger numbers.
  • We try our best to provide services that meet the standard we and our customers set. However, certain last-minute and unforeseen circumstances may result in a lower service level, like when a customer’s flight is delayed or in as it can happen when heavy rain storms occurs. In these cases, the price we charge will be related to the appropriate service level.
  • We usually work with travel agencies, hotels, and airline and helicopter charter services that require pre-booking. Their operation and licensing prevents them from taking immediate payments so please pay when requested to do so. 

Cultural differences:

Please aware that their might be many kind of opinions how to address other people. In Thailand it will often be perceived as an insult if been talked bad to or raising the voice or even point with your finger. This goes for ground staff members in the Airports as well as our chauffeurs. In case of any immidiately situation is occuring, please call our back office staight away - and we will clear any misunderstandings or any other inconsistencies. As our guests has booked with First Class Bangkok - it`s natural to behave in a First Class manner with respect for Thai people in general. We will at all time assist and help our guests the best way possible. However, if our fair and very geniuene orders of conducts are not followed -  in case of a dispute we will be in our right to eliminate the booking without any kind of refund. NOTE: First Class Bangkok - haven`t yet executed this kind of extraordinary "service".  

Booking:

  • When a client makes a booking by email, telephone, or fax with us, the client is assumed to accept the terms and conditions stated herein and by our contractors. In case the booking is for two or more people, the person making the booking acts as the agent for the rest of the party and his/her acceptance is considered to be the acceptance of other members of the party.
  • In case your hotel or travel agent books services on your behalf with us, we provide our service as commission agents and the conditions of the operator will apply. Our liability will be confined to our commission only.
  • Please note that the booking confirmation email you receive from us is to be considered a booking reservation and travel voucher. You are requested to print it out and provide it to our chauffeur or representative who meets you at the airport.
  • The destination, passenger number, pickup addresses, and luggage amount you specify will be considered the final list for us. Should you wish to change some of these details, please inform us at least 24 hours before the date of travel. Any changes made to an on-going booking in 48 hours or less of the schedule pickup time are subject to a 500 THB charge and availability.            

Additional passengers:

We cannot always accommodate additional passengers unless we know about them in advance. Later booking modifications may not be possible and if possible, they may be subject to extra costs and you will be notified of them.

Luggage:

You may carry up to two luggage items. Any additional luggage such as golf bags or push chairs has to be declared when booking. In case a customer does carry excess luggage, we may charge an additional fee or refuse to transport the items.

Child safety seats:

We provide an appropriate child safety seat if the correct age and number of children are declared beforehand. We reserve the right to refuse the transporting of children if the seats were not reserved in advance. All children have to be allocated a seat irrespective of their age; we do not allow children to be carried on the lap nor do we allow the sharing of seats.

Drugs and alcohol:

We reserve the right to refuse to carry a person we believe is under the influence of drugs/alcohol, and/or whose behavior is considered a threat to the chauffeur, vehicle, or other passengers. This right is delegated to our chauffeurs and representatives and their decision made in such cases is final with no refund given.

Under Thailand Law we are not allowed to carry any drugs onto our vehicles for their consumption either within or outside the vehicle.

Yes, you can bring alcoholic beverages with you as long as it is storaged in the trunk of the Limousine. However, First Class Bangkok has beverage packages you can select under our services and add to your order or you can send an email with your requests to info@firstclassbangkok.com.  The purchased beverages bought from First Class Bangkok can be enjoyed at agreed stopping points during the transfer. 

Rates:

All the fares mentioned here are inclusive of the chauffeur and/or airport representative services, limousine/car rental, parking fees, government taxes, expressway toll charges, and fuel, drinking water, towel, mint candy, and in some cases newspaper/magazine. There are no hidden charges or expenses.

Waiting Time:

For all reservations excluding reservations where the pickup location is the airport, if the client is not ready for pickup by the pickup-time stated within their reservation, an additional charge of 300 THB per 15 mintures will apply..

Car status:

We follow the criteria given below to categorize our cars: Brand New cars are a maximum of 6 months old, New cars are maximum of 3 years old and Used cars are between 3 years to 6 years old.

Confirmation:

After you fill out the form you will have two options to make a secure online payment for the deposit or full payment. The service is booked based on the assumption that we have a car available for your transfer. We reserve the right to cancel the booking and give the customer a refund at any time, although this may happen within the first 24 hours after making the reservation. The refund will be processed within 30 days of cancellation. The reason for cancellation could be due to: Late booking (less than 18 hours before arrival), destination not covered by our fleet, hotel is outside Bangkok, or too many people for the booked vehicle

Deposits:

We charge 50% of the total bill on all our services. We also charge 5% of the total bill for credit card processing through PayPal & credit card payments. In order to book long-term service or corporate service, the payment will be invoiced and wired within seven working days after the job is complete. Once the deposit is paid, the remaining amount is to be paid directly to the chauffeur on arrival. Please keep your booking confirmation ready for verification. We will hold the deposit for round trip bookings so that you do not need to pay online once again. You can then pay the rest of the one-way fare after reaching your destination and the balance amount on returning to your airport/other destination.

Cancellation:

If you have booked our service, you may cancel it up to 14 days before your arrival or departure except a handling fee of 5 % is non-refundable. As every booking confirmation has been made in writing a cancellation request can only be delivered in writing by sending an e-mail request to us at info@firstclassbangkok.com and ask for a cancellation of your booking. If you cancel your booking between 14 to 2 days before the service shall be executed, a cancellation fee at 75 % will be charged. If you cancel the booking less than 48 hours before your arrival/departure, no refund will be provided.

Pre-payment:

You may pay the full amount online in advance, but please note that the 5% credit card charge will still apply. Refunds are possible only two weeks days before arrival date and the 5% credit card charge is non-refundable. We will also add swift wire transfer charges and other additional processing charges if payments are made to an overseas bank account.

VIP Fast Track Services:

With this service, we arrange a special immigration counter for you. This immigration counter can at seldom times be occupied with minor queues. What it means, there is often no need to wait and complete your formalities. Travelling through the large Suvarnabhumi Airport can be tiring and time consuming itself, which is why we offer a Golf Cart as a complementary service, for the gates that is further than 100 metres to the immigration. Our First Class VIP Fast Track Service is not only just for your arrivals but also for departures.

At Suvarnabhumi international airport, a complimentary Golf Cart will transport you with our assistant directly to the VIP immigration (except when either Royals, Government Officials or influential people arrives in Airport at the same time as your flight. Hence, we will not be able to provide a complimentary Golf Cart during that time. This exception also at times applies when Suvarnabhumi Airport is under renovation. 

Please accept, that due to the rules and regulations in Suvarnabhumi Airport, usage of the Golf Cart is not allowed on departure, but a ground staff member will assist the customer personally all the way through the Airport to end up either at the duty free area or a VIP Lounge or the departure gate, all after the customer`s choise. 

Gate To Gate Service (without connecting flights and need for claim luggage):

With this service, we arrange a special immigration counter for you. This immigration counter can at seldom times be occupied with minor queues. What it means, there is often no need to wait and complete your formalities. Travelling through the large Suvarnabhumi Airport can be tiring and time consuming itself, which is why we offer a Golf Cart as a complementary service, for the gates that is further than 100 metres to the immigration. Our First Class VIP Fast Track Service is not only just for your arrivals but also for departures.

At peak times, when there are extremely many passenger in the Airport, there can at times be a minor queue at the Premium Lane, at the immigration counter - especially outside of the immigration counter and minor queues can occur at the inside of the immigration counter. After the passport control you will then claim your luggages and will then be escorted toward to check in again - to be escorted to your departure gate or the duty free shopping area or perhaps a VIP lounge if ordered ahead.

Meeting point:

If you have chosen the package, our representative will be waiting for you in the area opposite Exit Door 3 and 4 of the arrival hall with a sign that has your name on it. For airport pickups, our chauffeur will be waiting at the airport lobby with the sign. If you chose the Fast Track service, our representative will be waiting for you by the arrival gate (Please note that a Golf cart transporting you with our assistant directly to the VIP immigration for gates 100m or further) Call us or start Live Chat with our customer care agent to know more. At First Class Bangkok, we use all reasonable means to ensure that our vehicles and services are delivered on time and our customers reach th eir destinations on time. However, we may be unable to meet you at the scheduled time due to unexpected and uncontrollable circumstances. Therefore, we recommend our customers maintain a 15 - 60 minute window for our services and attempt to make alternative arrangements in case our services do not reach you on time. We request our customer to treat our representatives, including our chauffeurs, with respect. All vehicles we provide are lockable from the driver’s seat, and unruly behavior, refusal to pay, and threats against our representatives are not tolerated. Any damage caused to the vehicle by the customer(s) will be paid for by the offending party in full immediately.

Disturbing the chauffeur:

Any attempt of adjusting any preset settings inside the limousine, like A/C, radio, mirrows, blue-tooth or any other settings at the dash board is prohibited. The same goes for any kind of interference according to the route the chauffeur might choose. This alternative route can have verious reasons, like traffic jam ahead, accidents, renovation of the road or similar 3th part influences and from that point will make the trip
a bit longer in distance but shorter in time. The chauffeur will if any emergency or other things of the extra ordinary be in direct contact with the adminitration.